Catering to your clients via text
When clients need your help, they want to be able to reach you quickly. They don't want to waste hours on hold, play phone tag with your company or keep track of long email chains. Transform your client service by communicating with your clients
Your clients want to text you
Your clients are going to text you with questions whether you are prepared to handle it or not. If you're not texting, you're not offering clients a way to get answers quickly and conveniently. Using texting makes your business more efficient.
Don't stress over personal numbers
Managing client messages on your personal number is difficult. Without assistance, you can quickly become overwhelmed by clients texting with questions. With Captivated, you can forward conversations to other employees to help and leave important notes on clients so nothing is ever overlooked. Empower your entire team to tackle client communications all on one platform. You'll also avoid the need to carbon copy people to death on personal texts to stay connected. You're taking potential obstacles out of our personal phone and making conversations move faster instead. Plus, you don't have to worry that when employees leave your business they'll take client contacts with them.
How can you use Captivated?
Quickly respond to clients
Your competitors won't be able to catch up when clients can quickly notify you when they are in need of catering
- Receive and process order requests
- Deliver price estimates with a quick message
Get jobs done efficiently
- Provide order updates and changes quickly
- Let your clients know when caterers are headed their way
- Notify and confirm deliveries with pictures
- Schedule visits and appointments for caterers in advance
- Confirm payment with text-to-pay
- Answer any follow up questions after the catering service
Connect with clients faster
- Manage inbound prospect leads
- Develop notes on each potential client
- Answer questions quickly on potential work
- Deliver estimates and availability
No more phone calls. No waiting on email replies.
Let's face it: Your catering clients
would rather text you than call or email you
when they want things done quickly.
Less than 1/3 of prospective clients will pick up the phone if you call. You can't afford to inconvenience them with voicemail and confusing phone tag games. Give them a better reason to communicate with your business.
Texting is less intrusive than a phone call
You get faster responses than sending an email
Why do you need
to text clients now?
With quicker and easier communication, you'll easily close more catering deals. Empower existing and new clients to quickly and easily text you directly from your website using our lead generation tool. New leads will be sent directly to your texting inbox for the staff to handle. When your clients can easily forward your contact information through their phone, word-of-mouth grows faster!
Supercharge your landline
Captivated enables your landlines with texting so all your print ads can say call or text.
Who has time to listen to old voicemails or dig through old emails to find what you're looking for? That's painful. With Captivated, you'll have permanent record of every text conversation.
Assure quality control
Have your delivery team send photos of the final setup to show operations that everything that was ordered was setup both properly and on-time.
Speed up productivity
Use our powerful variable data merge fields within our templates to make sure your team is delivering the perfect message faster and replying in a personal way that builds better relationships and earns you work in the future. Quickly share estimates, price deals and other important information.
Transform customer service
Every catering issue can be handled more quickly and easily when you can transfer conversations to another employee. Invite co-workers to join the conversation or add insight if needed. Eliminate complaints faster, prevent social media complaints and avoid a damaged online reputation by allowing your clients to easily voice their concerns to you. Answer pricing and menu questions.
Enjoy custom keyword alerts
If a client uses a key word, you can receive notifications to ensure that the right team member sees the message and deal with the issue as quickly as possible.
Text to pay
Request payment for services through secure billing links without needing the client to deliver their credit card number over the phone.
Keep improving your customer service with real-time guidance and feedback to any employee directly within conversations.
With our scheduled message feature, you a message immediately and deliver it at any time or date in the future.
Add notes on each conversation that only you and your team will see. Notes enable you to tag-team with your co-workers, making sure a conversation gets handled quickly and thoroughly.
Ditch Cards - Go Viral
Deliver digital business cards directly to your client's smartphone so they can quickly connect with you in the future and easily share your contact information with their friends.
Deliver multimedia messages
Sometimes a picture is worth 1,000 texts. Increase clarity by sending and receiving pictures and videos. clients can show you any catering needs and do it all on one mobile app.
Use Captivated anywhere
Access Captivated from any desktop, iOS or Android device. Every employee can download our free app and easily communicate with current and potential clients on-the-go.
Desktop browser notifications and email notifications are delivered to you so you don't miss any incoming messages. If you're away from your desks, you'll get mobile notifications on your iOS or Android app.
Coming in early 2017, use custom tags to segment your database into simple groups and send them direct messages.
Coming summer 2017, Captivated is delivering this powerful add-on. View previous messages or start a new conversation while still in your CRM.
ˇ°I use to wake up every morning and send a confirmation text to every client for the day. There are two features for me that stick out, one of which is the ability to schedule texts, which solves the problem I just mentioned and the other is being able to close a conversationˇ I compare that to closing the loop in business. We are a highly transactional companyˇ we service 50-75 events and orders a day and a good portion of that, about 75% of that comes in through text messages.ˇ±
Jeremy Brown ¨C President, NamelessCatering.com (a Captivated client since July 2016)
Are you ready to Captivate
Captivated is more than just texting.
With our platform, you can handle internal team communication, MMS delivery and schedule appointments with no hassle.