Start a trusted two-way conversation with your customers.
By texting, you are connecting with customers in the most effective and efficient way for both parties. Text has a tremendous advantage over chat simply because the conversation can be completed on the customer's mobile device and picked up later at any time. You don't have to wait for the customer to jump back on the chat line to re-engage.
How Captivated works
Access Captivated anywhere
With the Captivated mobile app, your dealership can manage employee and customer communication on-the-go. Our app can be used on any Desktop, iOS or Android device.
Keep track of all
types of customers
You have many types of customers: prospects, buyers, service customers and more. With Captivated, you can categorize each type and build a better database with our standardized tags that allow you to keep track and improve your communication with your clients. You can schedule appointments, and customer history and messages are stored forever.
Compliant conversations made easy
Needless to say, you have zero control if your staff is texting from their own devices and personal cell numbers. More importantly, when an employee leaves, they take those customers and those conversations with them. With Captivated, all conversations are started compliantly and all best practice standards are adhered to. The perfect non-solicitation starter text is simply sharing your digital business card with a customer saying, “Hi Mr. Jones, for your convenience, here is my contact card. Please feel free to reach out anytime in the future or reply 'stop' if you would prefer not to communicate via text.”
and Customer Communication
Your service team has to handle a high volume of customer communication in addition to doing top-quality work. Playing phone tag with customers and leaving lengthy voicemails can be a hassle. Wouldn't you rather take advantage of a more efficient, easier solution that keeps your customers and employees on the same page?
Here's how we do it:
Schedule automatic messages that notify customers of their upcoming service. You can even send follow up texts as the time of the appointment nears.
Reduce cancellations with confirmation texts from your customers. A quick text back from a client can help you keep a full schedule.
Prepare for the visit
Will this customer need a loaner vehicle? Will they be staying at the dealership? Do they need a ride from the shuttle? Find out quickly before the customer arrives so you're ready for their visit.
Attack declined services
Use scheduled messages to automatically follow-up with customers who have declined or postponed a needed repair.
Service & Parts & Body Shop
Get repair authorizations instantly
Does your customer need additional repairs? Text them what they need and the costs. No need to wait around for a call. Quickly get in touch and receive confirmation that you're good to go ahead.
Share pictures and video
Text pictures or videos of parts recommended to be replaced to speed up authorizations and increase sales.
Send your customers repair updates, estimate when you think the work will be finished and notify them when the job is complete.
Answer questions about inventory and send a message when a special order part arrives.
Text to pay
With the Captivated app, you customers can make payments on repair services.
Notify when the job is done
Send a message to your customers when their vehicle is ready for pickup and don't worry about leaving a voicemail or playing phone tag.
“We use Captivated at our dealerships and have been extremely satisfied with the product and the service provided. It allows us to engage with customers in new and creative ways, and ensures there are no communication breakdowns with our clients. The Captivated team has also been responsive and flexible, allowing us to forge a very successful partnership.”
Sell more cars with less effort
How does Captivated
help you sell cars?
Show off inventory
Send pictures and videos
Keep customers interested in buying from your dealership by sending a teaser photo or video of a newly arrived vehicle. Use templates to share existing articles or reviews and provide the customer with more reasons to buy from you.
Stay in the loop
Not everyone wants to be hassled with a phone call. Send a text to potential customers to stay in touch without having to burden them when they're busy. In some cases, it is simply a quick text asking "Hey John, great news, when is a good time to connect for 3 minutes on the phone?
Be available for any quick questions customers have during the sales process.
Set and confirm appointments
Stay flexible with meeting prospective clients and make sure they are coming in when you expect them.
Finance and Insurance
Send messages if your customers need to provide additional documents.
when they get approved
“Regardless of what CRM or DMS software you use, Captivated is a game changer. It allows us to engage with more customers more easily than ever before.”
Ray Skillman Automotive Group
How does this improve
Use Captivated to encourage customers to text in if they have any concerns.
Rather than let complaints end up on social media, improve customer service with a few quick texts.
You'll allow customers to communicate on their terms and they'll be more encouraged to send feedback and suggestions.
“Captivated is perfect for connecting quickly with our service customers and for following up on declined services.”
General Manager Penske Chevrolet
Are you ready to captivate
Captivated is more than just texting.
With our platform, you can handle internal team communication,
MMS delivery and schedule appointments with no hassle.
No more business cards.
Send your contact information via text and let your customers know that they
have access to a dedicated text line that transfers their inquiries to the right
department-just like a phone call, only more convenient.